Professional Experiences
RAFAEL COMPUTERS – Hialeah, FL Dec 2013 – Present
Global IT Program/Project Manager
Information Technology Consultant for the following clients:
Ø Amazon- Managed FinOps and FinTech projects for Amazon in Brazil setting up the Accounts Payable modules for seventeen distribution centers.
o Managed FinOps and FinTech projects for Amazon in Brazil.
o In charge of eight worldwide projects setting up the FinOps/FinTech structures and managing the deployment of 17 distribution service areas.
o Software and hardware implementations in complex environments including C-level executives.
o Led projects in a formal PMO and established formal PMO processes and tools.
o Firewall components.
o Vendor Management.
o Project financial management.
o Process Improvements.
o SAP Concur – Travel Expenses
o AML – Anti-Money Laundering
o DevOps
o Full SDLC is used to manage the projects.
Tools used:Clarity, Clarizen, AML, Chime, MS365, Cisco AnyConnect, OneNote 2019, Amazon Connect, MS-Office Suite, Jira, Confluence, Agile, Scrum, SAP Concur, WIP, Clarizen, ServiceNow and Salesforce.
Ø Equinix- Managed infrastructure projects for eleven clients setting up the internet traffic for South America, Central America, Caribbean and Europe.
o Managed infrastructure projects and programs using Clarity, Clarizen and Siebel software for this global company - Equinix.
o In charge of eleven worldwide projects setting up the connectivity of the devices that manage internet traffic in South America, USA and Europe.
o Monitored and managed project activities. Analyzed existing processes and systems to identify project risks and inefficiencies to enable improvements.
o Process Improvements.
o Surpassed aggressive business goals by utilizing strategic and implementation skills.
o Software and hardware implementations in complex environments including C-level executives.
o VMWARE is used in the creation of virtual servers and devices.
o Led projects in a formal PMO.
o Established formal PMO processes and tools.
o Project financial and change management.
o Full SDLC is used to manage the projects.
o Client/Launch components.
o Supply Chain and Vendor Management.
o Encryption keys.
o DevOps
Tools used: MS365 (Teams, Yammer, and SharePoint), Visio, Jira, Confluence, Daptiv, MS-Office 2019, Agile, and Scrum, SAP Concur, WIP, Clarizen, ServiceNow and Salesforce.
Ø Atos- Managed the Human Resources migration from the Pittsburg banking data center into the East Windsor banking data center.
o Managed the HRS Migration from the Pittsburgh banking Data Center to the East Windsor banking Data Center – Greenfield Deployments.
o Coordinated daily/weekly meetings with various stakeholders.
o Executed Migration Plans.
o Supply Chain and Process Improvements.
o Software and hardware implementations in complex environments including C-level executives.
Tools used: MS-Project 2013, MS Office Suite, Teams, Jira, Confluence, Agile, Scrum, Clarizen, ServiceNow and Salesforce.
Ø First Data Corporation (FiServ) - Managed banking center conversions for the Global Payments anti-fraud prevention and anti-money laundering (AML) systems.
o Conducted daily team meetings via Skype.
o Banking center conversions.
o Global payments and anti-fraud prevention systems.
o Created, managed, and executed the concurrent project plans timelines using MS-Project 2010.
o Managed the Development of SharePoint 2013 sites.
o Lead high-performing, self-directed team members through the project planning process: identify work items, estimates, dependencies, assignments, and change management.
o AML – Anti-Money Laundering.
o Supply Chain and Process Improvements.
o Reported project progress to stakeholders and C-level management.
o Leadership skills with ability to effectively engage and collaborate with a high-powered team.
o Prior experience with both Agile (e.g., Scrum, SAFe) and Traditional project management and development lifecycle techniques.
o DevOps
o Managed teams spread across worldwide physical locations.
o Leverage project management framework to execute IT and business projects.
Tools used: Clarity, JIRA, Microsoft Excel (macros, VLookup, Pivot Tables, and PowerPoint Presentations), SAP Concur Travel Management, WIP, Microsoft Project, Microsoft Word, Microsoft Access, Microsoft Visio, and MS-SharePoint Development, Clarizen and ServiceNow.
Ø Citigroup- Managed the End-of-Life/End-of-Vendor Support for the Latin American Division. Trained in Know Your Client (KYC). Managed the Data Warehouse Repository. Managed vendor's interactions including billable hours and hardware/software acquisitions.
o Overall Global PMO IT Application Development Project Manager/Scrum Master for the successful implementation of the End-of-Life/Vendor Support in South America and Mexico. Responsible for:
o Defining the scope of the project which had a budget of 5 million dollars, and it was to implement a standalone system to determine the end-of-life/vendor support for over 100,000 computers at Citi.
o In addition, managed an offshore team of 10 developers and a team in South America and Mexico of 10 business analyst and testers for the Back Office Automation project. Worked with the Sales, Marketing and Campaign Management teams during the implementation of the projects. Led the functional and technical workshop to document the functional requirement as well as the technical and software development requirements and presented to the C level team. Created the project plans and integrated them with the release management plan. Additionally, ran the daily sprint calls and submitted the sprint progress report.
o Banking center conversions.
o Supply Chain and Process Improvements.
o End of Life Systems.
o Windows machine settings.
o Global payments and anti-fraud prevention systems.
o Managed Sales Forecasting, Inventory Control, and Purchase Orders for the entire product, information and finance flows of the company using MS-Project Server.
o Managed projects using Oracle Primavera P6 (OPPM).
o Defined the scope of the advanced FICO system and the integration of their fraud modules into the banking systems. Planned the Sprint backlog with the Global and local development leads. Executed the daily scrum calls and updated the status of the delivery. Ensured roadblocks reported in the scrum call are acted upon and escalated those that are on critical path for better traction and closure. Updated and reported the sprint progress to all key stakeholders. Ensured sprints are adequately staffed with dedicated team members.
o Participated in the technical discussions and guided the team to ensure the solutions were accurate for the countries.
o Managed the scope and timeline of the project as well as their budgets in Oracle Primavera P6 (OPPM).
o SAP Business Intelligence (BI)
o Reported project progress and change management to stakeholders and C-level management.
o Trained in Anti-Money Laundering (AML).
o Trained in Know Your Client (KYC).
o Data Warehouse Repository
o Facilitated the team to support the environment build for the sprint execution.
o Managed a global team of 50+ developers in our offshore facilities in Singapore and Argentina.
o Managed a $40-million-dollar budget.
o Managed vendor’s interactions including billable hours and hardware/software acquisitions.
o Worked with third-party contractors to achieve project results.
o Saved 3.5 million dollars due to overall performance by achieving projects under budget.
o Managed the operating system conversion from Microsoft XP Professional into Microsoft 7 Professional which impacted over 10,000 users in the Latin America Region.
o DevOps
Tools used: – PlanView V11, JIRA, SAP Concur Travel Management, WIP, Microsoft Excel (macros, VLookup, Pivot Tables, and PowerPoint Presentations), Microsoft Project, Microsoft Word, Microsoft Access, Microsoft Visio, and Microsoft SharePoint, Clarizen and ServiceNow.
American Express - Global Business Travel Nov 2005 to Dec 2013
Business Systems Analyst
Ø Created and managed the NAVTECH Help Desk system using MS-Access for the Business Travel Division.
Ø Created the SharePoint website to populate the CRM (Client Relationship Management) database.
Ø Managed third-party contractors and external vendors.
o Worked with MS-SharePoint Designer 2010 to create a SharePoint site for the Middle Market accounts. Managed the SharePoint site.
o Banking center conversions.
o Managed change management projects for the Call Center.
o Managed Electronic Data Interfaces for Sales Forecasting, Inventory Control, Billing, and Purchase Orders for the Global Business Travel division.
o Conducted daily team meetings with Change Agents and Project Managers.
o Analyzed, designed, and developed three Microsoft Access databases for the on-line Navigation Department in the Call Center.
o Global payments and anti-fraud prevention systems.
o Payment Card Industry.
o Supply Chain and Process Improvements.
o Analyzed business situations and determined the best course of action to provide solutions.
o Analyzed Call Center daily metrics and submitted findings to C-level management.
o Managed Data Warehouse projects using CA Clarity.
o Managed HRMS projects.
o Managed Procurement projects.
o Managed the scope and timeline of the project as well as their budgets.
o Reported project progress to stakeholders and C-level management.
o Saved 2 million dollars by creating the databases that streamlined the automation of the Help Desk and CRM systems.
o Managed third-party contractors and external vendors.
o Process Improvements.
o SME in Concur Online Booking Tool.
o Trained in the SABRE GDS.
Tools used: – PlanView V11, JIRA, Microsoft Excel (macros, VLookup, Pivot Tables, and PowerPoint Presentations), SAP Concur Travel Management, WIP, Microsoft Project, Microsoft Access, Microsoft Word, Microsoft Visio, and Microsoft SharePoint. AS/400 iSeries and Cybersecurity, Clarizen and ServiceNow.
EXTRA-CURRICULAR ACTIVITIES
Insurance salesman (license 215 in the State of Florida) - Life, Health and Annuities (4 years)
Photography and Videography – (5 years)
Domestic and International Travels – 37 countries and 40 states